Frequently asked questions
How can I order swag for a customer visit/event?
Please place your order through this swag store with a Brex card (note: you will need a spend limit to allocate this order to in Brex) - we stock stickers and pens so they're ready to ship out for these types of requests.
- Large quantities: If you need quantities of 300+, please reach out to Katie Barba to ensure we have enough stock.
Please give 7-10 business days notice if you are requesting a large quantity. - Rush shipping: Please reach out to Katie Barba if you need faster shipping than the options you're seeing at checkout.
- Other items: If you need a bulk order of items other than stickers and pens, please fill out this form.
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right. Please contact us HERE
How can I track my order?
You will receive a shipping notification email once your order has shipped.
How long will it take for my order to arrive?
We will work quickly to ship your order as soon as possible. Delivery time may vary depending on your location. You’ll receive a tracking number once your order has shipped. Please note that shipping may be delayed due to holidays.
My order arrived damaged, incorrect, or I'm missing an item. What should I do?
We're sorry to hear that! Please contact us HERE with your order number and a brief description of the issue. Our team will review your request and help resolve it as quickly as possible.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.